Frequently Asked Questions
Enjoy a carefree family vacation with lots of sun, sea and sand at the charming Balinese-inspired Lexis Port Dickson, where stunning seascapes, delightful dining selections, and thrilling water sports become part of your memorable time here.
Here you will find all the FAQs on our beach resort to enhance your stay with us. Whether you have any enquiry about your booking, want to request for special arrangements during your stay, or discover more dining options that suit your dietary needs, you'll find it all right here.
For more information, please contact the Resort.
- How do I know if my reservation is confirmed?
A reservation confirmation email with a booking confirmation number will be sent to the registered email once the booking is confirmed. In certain cases, such as during high occupancy or peak periods, a booking confirmation number will be delivered over the phone, followed by an email at a later date. Booking confirmation is only valid subject to payment being received by the hotel within 24 hours. Otherwise, booking will be released without prior notification after 24 hours.
- Why is the hotel not bookable although the calendar is not crossed?
On some days, especially on high frequented and festive dates (Christmas, Hari Raya, Chinese New Year etc.), it may happen that the hotel has to be booked with a minimum length of stay. Some special rates and packages also require a minimum stay. In these cases, please try different arrival or departure dates or contact the hotel directly.
- Where can I see the booking conditions?
The booking conditions will be shown in the booking process under every rate. You will also find them in your booking confirmation email.
- Why did I not receive a booking confirmation?
In very rare cases, it may happen that you do not receive a booking confirmation due to technical issues, although you preceded the booking until the end and the amount has been reserved on your credit card. In this case, please contact our Reservations team here, who will retrieve your booking and resend the booking confirmation.
- Can I cancel only certain parts of my reservation (for example one of the two booked rooms)?
If you wish to cancel a part of your reservation, please contact the hotel directly. Cancellation charges may apply, subject to cancellation policy.
- What are promotion codes and how to use them?
A promotion code is a special key that allows guests to access confidential rates. To use it, simply go to “Book Now" section in Lexis Port Dickson website and input the promotion code directly under the “Add Code" box.
- What happens if my plans change and I forget to change or cancel my reservation?
Unfortunately, if you fail to cancel your reservation, you will be charged the total amount of the reservation as billed to the credit card supplied during the reservation process. A penalty fee will be charged in the event of no show, as stated in our Terms and Conditions. Cancellation policies are displayed during the reservation confirmation process and are also listed in the booking confirmation email you receive upon confirming your reservation.
- What are your cancellation policies?
Should there be a change in your travel plans, kindly inform us in advance. All direct bookings made through our official websites with our Best Flexible Rate can be cancelled/amended without any charges until 14 days before the check-in date. Cancellations/Amendments made less than 14 days before the check-in date will have no refund.
Our promotion rates do not permit any changes or cancellation, the same applies for reservations made through booking.com or other similar websites.
- Am I eligible for a special rate in your hotel?
Yes. We offer promotions and special rates year-round and they are updated regularly on our Offers page.
- How old must I be to reserve a room?
Generally, the minimum age to reserve a room at Lexis Port Dickson is 18 years old. A person of the minimum age requirement must be present at check-in and become a registered guest in the room.
- I made a reservation with my travel agent/online booking platform and have questions regarding policies or cancellations.
Adjusted terms and conditions may be applicable to your reservation. We kindly advise you to contact your travel agent/your online booking platform’s customer service agents regarding your reservation.
- How can I book a group stay?
Any booking of 10 rooms or more is considered a group and must be reserved via a member of our Sales Team. Please contact our Sales Office by calling +603 2082 0333 or by emailing them here and one of our team members would be delighted to assist you.
- I’m having trouble making an online reservation. Is there a number I can call for help?
In case, any issues arise during the reservation process, please call our Reservations Team at +606 653 2200.
- Who can I contact about changes to an existing reservation?
Please contact our in-house reservations team via email or +606 653 2200 for assistance with existing reservations.
- Can I make a reservation for myself using someone’s else credit card?
Yes, you can, but only if you have the cardholder's permission. In this case, when making your reservation, please note the cardholder’s name and confirm that you have permission to use their card.
Please be aware that the hotel may also require further authorization from the cardholder. In the case of no-shows/late cancellations, any penalties will be charged to the card provided.
- Can I make a reservation without a credit card?
A valid credit card is required to guarantee your reservations until your arrival date. Your credit card will not be charged until you arrive at the hotel unless the hotel requires prepayment or a deposit prior to your arrival. Prepayment, deposit and cancellation require-ments will be stated during the online confirmation process as well as in your booking confirmation email.
- I booked through a third-party, is everything pre-paid?
In most cases, rooms and taxes are pre-paid on third party reservations but guests are still responsible for any applicable incidental deposit upon check-in.
- Where can I find room descriptions?
Descriptions of the different room types can be viewed on Rooms & Chalets page or during the online room reservation process.
- What is the room rate? What taxes and/or additional charges apply?
Room rates and availability are displayed on Rooms & Chalets page during the online reservation process. The total rate, including additional charges and taxes appears on your reservation summary. Rates displayed do not include charges for special requests.
- How will I know if the room I have selected is available?
Upon selecting your desired check-in and check-out dates, only available room types will appear during the reservation process.
- We are a large party with children; can we get extra beds/cribs in the room?
Extra beds and rollaway beds are not available in the hotel. However, children below 13 years old stay for free using the existing bedding configuration. Cribs and infant tubs are available upon request but are subject to availability.
Additional person(s) must be declared and registered at the Front Desk upon check-in. Any additional person(s) above the maximum number of occupants as per hotel policy is chargeable at the discretion of the hotel.
- Can I choose a specific room online?
No. You can choose a specific room type but exact rooms are assigned only upon check-in and are subject to availability.
- Upon arrival, can I upgrade my room?
Yes, you may request for a room upgrade during check-in, additional costs apply and are subject to room availability.
- Do you have connecting rooms?
We do not have the option of connecting rooms. However, adjoining rooms can be requested upon arrival and are subject to availability.
- What type of beds are offered?
We offer king and queen-sized beds, as well as Hollywood twin and day beds in our rooms. The types of beds vary according to room type.
- Does my room come with a pool?
No, but there is a public pool that is accessible to all our guests.
- Does my room come with a balcony?
Yes. Guests can enjoy the luxury of their own private balconies for added privacy and convenience. Guests can even enjoy fishing from their balconies.
- Can I have extra toothbrush sets in my room?
All of our rooms come with amenities for two (2) persons. Additional amenities may be available upon request.
- What does the pricing include?
All the facilities listed under room or rate type are included in the price. You can see if breakfast or anything else, such as taxes, are included by clicking your selected rate or room.
Rates are confirmed in MYR, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations.
- How do I get the best deal?
When booking direct at www.lexispd.com, we guarantee that you enjoy the best available room rates with an additional discount once you sign up and unlock our Book Direct Benefits. For additional information, please visit our Unlock Book Direct Benefits page.
- What credit cards do you accept?
We accept the following cards:
- VISA
- Mastercard
- American Express
- UnionPay
- I am entering my credit card details. When will I be charged?
All reservations require full payment for the entire duration of stay, and prepayment is to be made at the time of booking. Payment will be charged to the credit card provided and is non-refundable. If the credit card provided cannot be charged or is declined, the hotel reserves the rights to void the booking even though a confirmation has been issued.
Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the total amount charged to your credit card.
- Why do I need to give my credit card details?
A valid credit card is required to guarantee your reservations until your arrival date. Your credit card will not be charged until you arrive at the hotel unless the hotel requires prepayment or a deposit prior to your arrival. Your credit card will only be charged if you have requested a prepaid room or in accordance with our cancellation policy.
- Do I have to pay a deposit with my credit card?
Please note that upon check-in, you will be requested to make a deposit for incidental expenses, such as food, beverages, spa treatments and other services, that may incur during your stay by a valid credit card pre-authorization.
- Are my credit card details safe?
In accordance with the Personal Data Protection Act 2010 (PDPA), we are committed to ensure the privacy of your information. The details you provide is relayed over a secured server and will be used for business services only.
- Do you accept mobile online payment systems?
We accept a range of online payment systems at our hotel. All consumption bills can be charged to your room number, and be paid via the mobile online payment system at the front desk during check-out.
- I will not be going anymore. Can my friend use the booking?
Yes, this may be done simply by changing of the name of the reservation. Contact the hotel as soon as possible to do this, or else the hotel reserves the right to refuse check in.
- What do I need to bring to be able to check-in?
A valid form of government issued identification is required to check-in along with a valid form of payment, such as a major credit card. The cardholder’s name and details are to match the details of the guest checking in. Government issued identifications include driver license, passport or IC.
For e-vouchers redemption, a print out of the redeemed e-voucher must be presented upon check-in.
For bank transfers or cash deposits, a copy of the payment slip must be sent to the hotel via fax or e-mail with the booking reference number for record purposes. Kindly present the original copy of the payment slip as proof of payment upon check-in at the hotel.
- If the reservation is under my name, can someone else check-in on my behalf?
To ensure customers’ safety and accuracy, we suggest calling our Reservations Team at +606 653 2200 or email ahead to inform us of any changes in your reservations. For someone to be able to check-in on your behalf, they must be at least 18 years of age and must be in the system as an authorized guest. A deposit for the full stay will also be collected at check-in.
- I will be arriving earlier/later than the stated check-in time. Can I still check-in?
Standard check-in time is at 3:00pm. Request for early check-in is subject to availability. Every guest is welcome to explore our hotel while we store your luggage until your room is ready for check-in.
- I want to check-out after the stated check-out time. What should I do?
Standard check-out time is at 11:00am. A late check-out can only be arranged with the hotel and is subject to availability. You can inquire on the probability at the front desk upon arrival. A nominal charge may apply for late check-out.
- How do I check-out?
Guests may either settle their bill the night before their check-out or go directly to the front office by 11:00am to finalise their accounts.
- Can I have my luggage sent to my room once I reach your hotel?
Our bellmen are always available at your service. You can drop off your bags to the bellmen before check-in at the main lobby, and your bags will be delivered to your room at no additional charge.
- Is your hotel pet-friendly?
No, pets are not allowed within our guest rooms and the hotel's compound.
- Do you allow smoking at your hotel?
Lexis Port Dickson is a smoke-free hotel. Non-smoking guests can now enjoy an ultra-fresh smoke-free environment in all the hotel rooms, restaurants and public areas. Guests who wish to smoke may do so in the balcony of their own rooms.
Persons who smoke in smoking-prohibited areas can be fined RM10,000 or jailed up to two years by the Malaysian government. While guests who are found smoking in en-closed areas of their rooms will be subject to a cleaning fee.
- Can I cook or bring outside food to my room?
Our hotel rooms are not designed for in-room cooking. Please refrain from using any electrical or cooking appliances that can potentially cause a fire hazard. Cooking in the rooms and bringing outside food, including durians and mangosteens, are also strictly prohibited at the hotel.
- Are there items you do not allow guests to bring to their rooms?
In addition to external cooking devices and outside food, we do not permit any firearms, weapons, explosive devices and drugs. Guests who bring such items will be turned away from our hotel.
- Are hoverboards, skateboards or similar items allowed?
In the interest of the safety of our guests, the use of hoverboards, skateboards and similar items is not allowed anywhere within our hotel property.
- Can I fly my drone at your hotel? What are your rules regarding flying drone there?
For the privacy and safety of our guests, the unauthorized operation of aerial mechanical devices such as drones that fly, hover or suspend from ground level is strictly prohibited in the hotel premises.
For the privacy and safety of our guests, the unauthorized operation of aerial mechanical devices such as drones that fly, hover or suspend from ground level is strictly prohibited in the hotel premises.
This prohibition on drone use extends to any drones launched or operated from the hotel, as well as drones launched from any property outside of the hotel boundaries; used for any purpose whatsoever, whether for commercial or personal use, including but not exclusive to still photography, filming or videotaping. Unless written authorization from the Management is obtained for the purpose of marketing or promotion.
Any violation of this policy may result in confiscation of the equipment. Violators may be liable for any damages, including but not limited to, physical or personal injuries, property damage and/or violations of privacy.
- Can I film or conduct photoshoots at your hotel?
Commercial photography or video shoots is strictly not permitted without expressed written authorization from the hotel management. Guests may however shoot non-commercial photography or video for their own personal use (with no professional equipment and lighting) in their rooms or on the hotel’s ground, but must respect the privacy and well-being of other guests in the area.
Requests to use any area of the hotel as a location for commercial photoshoots or filming, as well as special occasion/wedding shoots should be directed to our Marketing department via email. All commercial photography/videography requests will be reviewed and approved based on occupancy, availability and content.
Kindly note that unauthorized professional photographers/videographers who are not guests of the hotel will be asked to leave the hotel immediately.
- Can I make special requests?
The hotel staff will do their best to accommodate your requests. However, such requests are subject to availability at the time of your check-in to the hotel.
- Do you have a dress code?
Cotton or lightweight clothing is suitable at our hotel. It is preferred to avoid immodest clothing at our public areas and restaurants, and to abide by our strict swimwear policy at our public pools.
- Can I fish from my room?
Yes, you may do so at the private balcony of your water chalet.
- Can I use the emergency staircases?
Except in emergency situations, please refrain from using the emergency staircases, going up to the roof or entering areas where there are machineries or other areas where guests and visitors are not permitted. Otherwise, you will be charged for any damage to the hotel's property caused by you or your guests.
- What is your tipping policy?
All tips and gratuities are included in the service charge taxes of your booking. Additional gratuities are most welcome by our staff should their services exceed your expectations.
- Can I still use the hotel facilities once I’ve checked out?
Yes, there are many facilities that can be used on the day you check out. All guests are welcomed to dine in at our restaurants and enjoy our day activities that are available such as bicycle rides, at their own cost.
- How can I provide feedback on my stay?
We welcome all feedback. After your stay, please feel free to provide us a review on our TripAdvisor page, Facebook page or Google Reviews page.
- If I lose my key card, my key card does not work or I need additional key cards, what do I need to do?
In the event that your key card does not work or is lost, please contact the Front Desk for a new or updated key.
- Do you provide Wi-Fi service?
Complimentary Wi-Fi services are available at our public spaces, restaurants and rooms in the hotel.
- Is drinking water provided?
Yes, we provide drinking water to guests in their rooms. Coffee and tea-making facilities are also provided in every room.
- Are there any wheelchairs provided?
Wheelchairs are available only for first aid purposes in case of an accident. Our rooms, restaurants and lobbies are wheelchair friendly. Most areas within the hotel are flat by nature, so it will not be difficult to move around in a wheelchair. We will also do our utmost best to accommodate and accompany guests with restricted mobility or disabilities.
- Is housekeeping available at the hotel?
Yes, rooms are serviced upon request, or as per the hotel’s sustainability practices.
- Is laundry service available?
Yes, with great pleasure we offer laundry service on request. There is a laundry bag and printed form with directions placed in the closet of your room for this purpose.
- What amenities are included in the rooms?
Coffee and tea-making facilities, air-conditioning, bespoke bath and hygiene amenities, safety deposit box, hot/cold showers, flatscreen TV, mini bar, complimentary drinking water, iron and ironing board, hairdryer, bathrobes, slippers, and “Room to Reception” dialling are all standard amenities.
- Do you have international adaptors?
Yes, we can provide international adaptors upon request, subject to availability. Please call the Reception desk to place your request.
- Is there a swimming pool?
Yes, our public pool is open for guests’ use. Do not leave young children unattended. Please note that we have no lifeguards on duty and usage of the pool is at your own risk.
- Are there towels provided?
Towels are provided in our rooms. In order to help us conserve the environment, towels will not be changed daily during your stay at the hotel. Should you need more towels or require a change of towels, please feel free to contact our Housekeeping desk. These towels are to be used exclusively in the rooms only. If you need towels for outside use, beach towels are available at our public pool area.
- Are lifeguards on duty?
No, we do not have lifeguards on duty at our public pools. Although we will try to keep an eye on things, the sole responsibility for your safety as well as that of your children and guests still lies on you. Be vigilant and use your best judgment.
- How can I plan a special event?
Our hotel offers several idyllic venues for weddings, special occasions, meetings and incentive events. Our ballroom can accommodate up to 300 persons theatre style and is equipped with up-to-date audio-visual facilities. There is also a VIP holding room for the comfort and privacy of important guests and dignitaries.
We also have four small function rooms of varying measurements and are ideal for small-scale meetings. that are ideal for business and press conferences, seminars and meetings. These rooms can accommodate from 40 to 60 persons theatre style, and 120 persons, when two of the rooms are merged.
If you require an LCD projector, flip charts, speakers, microphones, paper, pencils, and drinking water while using our event spaces and meeting rooms, prior reservations must be made. For all your event planning needs, feel free to contact us at +603 2082 0333 or email us here.
- Is there a secure place to keep valuables?
Safety deposit boxes are included in all hotel rooms and chalets for your use and convenience. Kindly note that our hotel is not liable for unattended personal belongings or valuable items left in public areas or unsecured in your rooms.
- Do you have a concierge service?
Yes, our concierge desk strives to offer you an exceptional hospitality experience. They will be your first point of contact for any questions that you may have, offering you assistance in coordinating on-site and off-site services.
- How do I request for special arrangements for celebrations and special occasions?
Let us know about your special occasion and we will be happy to curate a custom experience for you. In-room decorations can be arranged, and wine, champagne, flowers, cakes and other amenities can be purchased to be placed in your room. Special decoration packages by the hotel are available via advance requests from guests, and are subject to charges.
For enquiries, please contact our Reservations teams at this email or call +606 653 2000.
- What kind of items do you sell at your lobby shop inside the hotel?
We have local confectionery, clothing, souvenirs and original goods.
- I left something at your hotel, can you help me find it?
If you forget something on site, we can get them back to you within approximately one month, if it is found. There is a minimum fee for this service plus the cost of shipping. The actual fee may vary according to delivery charges and your location. When you contact us in regard to your lost item, we will require a shipping address and credit card information for payment.
- Where can I eat?
Head to Aqua Coffee House for a wholesome breakfast freshly prepared by our chefs, then satisfy your cravings with the wide selection of tempting local and international cuisines for lunch and dinner.
This all-day dining outlet provides both an air-conditioned dining space as well as an al-fresco seating option so you can enjoy your selection of mouth-watering dishes while enjoying the fresh sea breeze by the poolside.
Please note that food and beverage products purchased outside the hotel are not permitted. For more dining information, you may visit our Dining page.
- Do you offer vegetarian dining options or cater to special dietary needs?
We serve an extensive menu to suit all tastes and dietary needs. If you have any food allergy or dietary restrictions, please inform our hotel ahead of time or at check-in, so we can better assist you.
- Is your food halal?
Yes. All of our restaurants feature halal cuisine.
- Do your restaurants serve alcohol?
In accordance with the local government guidelines, we do not serve alcohol in our restaurant.
- Is there room service?
Yes. Room service is available daily from 7:00am to 2:00am.
- Are there any restaurants open late at night?
Most of our restaurants close at 11:00pm. For late-night dining, guests can also order room service available with a limited menu.
- How do I get around the hotel?
Explore Lexis Port Dickson with a bike or e-scooter adventure. Hop on a rental bike, Tandem bike or an e-scooter and explore the vast grounds at your own pace, from 8:00am to 12:00pm and 4:00pm to 8:00pm daily. Please note that bikes and e-scooters may not leave the hotel premises. We also have complimentary buggies to take you from the main lobby to your chalet.
- Do you have kid-friendly activities?
Yes, absolutely! Children will love our Games Room, where they can enjoy a variety of arcade games. They can also have fun at the hotel with other activities, which are available daily from 8:00am to 12:00pm and 4:00pm to 8:00pm including:
● Train Ride
● Crazy Cart
● Mini Car
● Merry-Go-Round / Carousel Ride
● Volleyball
● Beach Soccer
They can also try out fishing and crabbing, which are available daily from 8:00am to 7:00pm.
- I want to keep up my fitness routine whilst on holiday. Does the hotel have a gym? If so, what kind of equipment does it have? What are the hours?
Yes. Our gym offers free weights, medicine balls, weight-training machines and cardiovascular machines including cross-trainers and treadmills. Our gym operates daily from 8:00am to 7:00pm. (To access the gym from 7:00pm onwards, please contact +606 653 2000 ext. 3040.)
- During my vacation, I’d like to enjoy some relaxing face and body treatments. Do you have a spa?
Head to Grand Lexis Port Dickson, our adjacent hotel which features our signature spa - LexSpa, where you can indulge in a wide variety of wellness rituals, face and body treatments and relaxing massages, all performed by an expert team of massage therapists and beauticians. LexSpa is open from 10:00am to 8:00pm daily. Entry to spa is strictly by appointment only. Kindly call us at +606 653 2000 ext. 3346.
Please approach any of our staff for assistance on the exact location.
- What if I am late for my spa appointment?
If you must reschedule or cancel your appointment, please notify the spa at least 12 hours before your scheduled appointment to avoid being charged.
- How do I make payment for spa services?
All major credit cards and cash with proper identification are accepted. Spa services can also be charged to your hotel bill. For your convenience, payment is accepted prior to treatments at the time of check-in.
Please present discounts, gift vouchers and gift certificates at the time services are rendered. Discounts do not apply to spa packages, promotions, special events or holidays.
- How can I arrange tours and excursions outside the hotel?
You may schedule tours, activities and other services upon arrival at our Concierge desk.
- What attractions are nearby? What is the best way to get there from the hotel?
The hotel is located nearby numerous key attractions, including Blue Lagoon Beach, Cape Rachado and Tanjung Tuan Recreational Forest, Lukut Fort & Museum, Army Museum, PD Ostrich & Pets Show Farm, Extreme Park Port Dickson, Upside Down House Port Dickson and Lukut town.
Please contact our Concierge desk to find out how to get to these attractions.
- Where is the hotel located?
Lexis Port Dickson is easily accessible via the North-South Expressway and Seremban-Port Dickson Highway (SPDH). It is a convenient one-hour drive from Kuala Lumpur and a pleasant three and a half hours’ drive from Singapore.
- How far is the hotel from the airport?
We are located an hour’s drive away from Kuala Lumpur International Airport.
- Is parking available at the hotel?
Yes, we offer guest-only free parking.
- How can I find out if the hotel offers a shuttle service to the airport and how do I book it?
The hotel offers shuttle service at an additional charge. Once you have made your reservation, you can arrange the airport shuttle directly with our Concierge desk or you can drop us an email here. The hotel's contact information is listed in your booking confirmation email. Please remember to have your flight details ready.
- Can I charter a car for a day?
Yes, you can. Advance reservation is required and rates vary according to the car type and destination. Please check with our Concierge desk to find out more.
- Do you provide coach service to and from Singapore?
Yes, we currently have two Coach partners: Golden Coach Express Pte Ltd and KKKL Travel & Tours Pte Ltd.
Golden Coach Express Pte Ltd
From Singapore (Depart at 8:30am from City Plaza and 9:00am from Holiday Inn Atrium)
Estimated arrival time to Grand Lexis Port Dickson (adjacent hotel to Lexis Port Dickson) at 2:15pm
(Departure: Daily except Wednesdays)
From Port Dickson (To City Plaza and Holiday Inn Atrium)
Departs at 2:45pm from Grand Lexis Port Dickson
(Departure: Daily except Wednesdays)
For more information, please contact:
Golden Coach Express Pte Ltd
Address: 317 Outram Road #01-13 Concorde Shopping Centre,
Singapore 169075
Contact: +65 6737 6293
KKKL Travel & Tours Pte Ltd
From Singapore (Depart at 7:45am from Textile Centre)
Estimated arrival time to Grand Lexis Port Dickson (adjacent hotel to Lexis Port Dickson) at 1:30pm
(Departure: Daily except Tuesdays and Wednesdays)
From Port Dickson (To Textile Centre)
Departs at 2:00pm from Grand Lexis Port Dickson. Estimated arrival time at 8:00pm.
(Departure: Daily except Tuesdays and Wednesdays)
For more information, please contact:
KKKL Travel & Tours Pte Ltd
Address: 200 Jalan Sultan, Textile Centre, #01-09,
Singapore 199018
Contact: +65 6294 8909 / +65 6348 6909
- When is the best time to travel to Lexis Port Dickson?
Lexis Port Dickson is enjoyable all year long. However, the preferred time to visit is during dry season, from January to February. March to December is the wet season, with April experiencing the highest average temperature and October is monsoon season. Temperature ranges between 20°C to 30°C.
- How do I contact you?
Telephone: +606 653 2000 (Hotel)
Reservations Direct Line: +606 653 2200
Email:
Reservation enquiries
Sales & Marketing enquiries
Address:
Lexis Port Dickson,
Batu 2, Jalan Seremban,
71000 Port Dickson,
Negeri Sembilan, Malaysia
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